Customer Support Jobs in Web3

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Job Position Company Posted Location Salary Tags

Busha

Lagos, Nigeria

$110k - $115k

Easygo

Melbourne, Australia

$81k - $111k

Worldcoinorg

Dublin, Ireland

$54k - $62k

Fireblocks

Get a Fireblocks Platform Demo

$63k - $82k

Bitpanda

Remote

$54k - $102k

Caleb and Brown Pty Ltd

Australia

$54k - $102k

DFINITY

San Francisco, CA, United States

$135k - $185k

Scrollio

Remote

$87k - $87k

Helio

London, United Kingdom

$84k - $107k

Okx

Remote

$87k - $99k

Keyfactor

Remote

$63k - $77k

BloXroute Labs

Remote

$72k - $75k

bloXroute Labs

Remote

$100k - $150k

Swapped.com

Remote

Bitpanda

Remote

$54k - $102k

Busha
$110k - $115k estimated
Lagos NG

About Busha

Busha was established in 2018 as a digital currency exchange platform where consumers and merchants can trade digital currencies such as Bitcoin and Ethereum. Busha has made efforts to be a trusted company in this domain and ensure that our platform is easy to use, accessible and user-friendly. Our focus is to use innovation and efficiency to build an open financial system.

There are a few things we look for across all hires we make at Busha, regardless of role or team. We assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning.

Role: Customer Support Associate

Job Location: Remote

Objective: We are seeking a motivated and experienced male Customer Service team member to join our team, as part of our commitment to diversity and inclusion.

The ideal team member will develop and maintain long term relationship with our clients. Your primary goal will be to consistently enhance customer experiences. This role involves tracking all points of customer engagement, addressing all customer queries, and identifying ways to improve our customer service. You will play a crucial role in ensuring that every customer interaction adds value to their experience and interaction.

Responsibilities:

• Improve customer service experience, create engaged customers, and facilitate organic growth

• Develop strategies for increasing customer satisfaction and loyalty

• Develop and implement efficient customer success strategies

• Collect data to clearly understand the needs of the customers

• Align customer experience strategies with marketing initiatives, as well as informing customers of new products, features, and functionalities

• Answer questions customers may have about our products and services

• Provide potential and existing customers with exceptional services

• Listen to customers concerns or complaints and take proactive steps to maintain positive experiences

• Ensure that customers are satisfied with our products and services

• Work with other departments to ensure customer needs are met

• Ensure that customer issues are handled in a timely manner and follow up with them to make sure their issue has been satisfactorily resolved

• Ensure customer satisfaction and provide professional customer support

• Provide introductory information to new customers.

• Review customer feedback and complaints to identify areas for improvement and opportunities for growth.

• Track customer contact information and preferences so that they can be contacted in the future

• Analyse data to identify trends in customer preferences, needs and buying habits so that we can make informed decisions based on those habits

• Maintain a positive, empathetic, and professional attitude toward customers always.

The ideal employee:

• As part of our commitment to diversity and inclusion, we are seeking a male Customer Service team member

• Great multitasking ability.

• Ability to handle high voume of live chats

• Familiar with Customer Relationship Management Platforms

• Patience and empathy

• A passion for customer satisfaction

• Ability to work effectively with cross-functional teams.

• A team player with excellent communication skills

• as part of our commitment to diversity and inclusion

Nice to haves:

• Knowledge of the crypto industry

What We Offer;

● Progressive remote work policy

● Competitive salary

● Learning and development plan

● Health insurance & pension

● Work tools and gadget that works for you

● Collaborative and inclusive culture

What is the role of a customer support?

A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it

This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features

The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.